Empathy
Have you ever been yelled at by a customer or client? If not, congratulations—you're probably the jerk doing the yelling. I think there are a few jobs that we should each have to do at some point in our lives in order to be less of a jerk:
Janitor
Server at a restaurant
Customer service by phone
What else?
Janitor
Server at a restaurant
Customer service by phone
What else?
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