Eventually, the phone stopped working.
So I decided to get her a new phone (and one for me, too).
Phones are expensive.
But Verizon Wireless lets you upgrade every two years for free.
So I ordered her a phone on their website, but it didn’t work.
So I called and placed the order with a friendly customer service agent.
Then I found out that they were sending the order to the wrong address (which I had double-checked when I sent the order).
After 7 emails and a 40-minute phone call, they are sending the phones by overnight shipping, at no charge.